- General Terms Of Service
- ANNEX 1 Registration Policy
- ANNEX 2 Privacy Policy
- ANNEX 3 Product Quality Policy
- ANNEX 4.1–4.2 Cargo Restrictions, Prohibited Goods, and Packaging Policy
- ANNEX 4.3–4.8 Cargo Restrictions, Prohibited Goods, and Packaging Policy
- ANNEX 5 Merchant Behavior and Communications Policy
- ANNEX 6 Order Processing, Pickup, and Store Drop-off Policy
- ANNEX 7 Delivery Policy
- ANNEX 8 Disbursal Policy
- ANNEX 9 Service Guarantee Policy
- ANNEX 10 Claims Policy
- ANNEX 11 Fraud Policy
- ANNEX 12 Merchant Quality Policy
- ANNEX 13 Definition of Terms
- ANNEX 14 Return-To-Shipper (RTS) Policy
- Annex 15 Instant Delivery Terms of Service
ANNEX 6 Order Processing, Pickup, and Store Drop-off Policy
Capitalized terms used herein, where defined in the General Terms of Service, shall have the same meaning and definition as indicated therein.
The use of the term “Policy” in this Annex shall refer to this Annex.
- When Your Buyer checks out an Item, the Item quantity specified in their order will be reserved and deducted from the quantity of the item stock. To guarantee the timely delivery of all orders paid through the Services, You need to either:
- a. Pickup Service. Request for pickup of Your Item/s within 48 hours from the time that You received the order notification (the “Pickup Period”), except on holidays and force majeure events (i.e. earthquakes, typhoons). If You don’t request for a pickup within this period, Your order will be canceled.
- i. The Service provides a pickup service in selected areas. Areas of pickup coverage may change without prior notice. Please refer to our pickup Areas;
- ii. The pickup process begins once You request for a pickup schedule within 48 hours after receiving an order notification. GoGo Xpress shall endeavor to process the pickup within the next Business Day with the exception of Sundays and holidays. We will not process pickups for any order unless You request for pickup beforehand.
- iii. You agree and acknowledge that We do not guarantee to fulfill your pickup request the next Business Day, and that We reserve the right to reschedule pickup on our sole and reasonable discretion.
- b. Store Drop-Off Service. Confirm that You will drop-off of Your item/s at identified drop-off store locations within forty-eight (48) hours from the time that You received the order notification (the “Drop-Off Period”), except on holidays and force majeure events (i.e. earthquakes, typhoons). If You do perform the confirmation required under this section, Your order will be canceled. Please refer to our list of official drop-off locations.
- a. Pickup Service. Request for pickup of Your Item/s within 48 hours from the time that You received the order notification (the “Pickup Period”), except on holidays and force majeure events (i.e. earthquakes, typhoons). If You don’t request for a pickup within this period, Your order will be canceled.
- We offer various Package options with maximum size and weight limits. Maximum size and weight limits are subject to change from time to time. Please refer to maximum size and weight limits in fees page.
- If Your Package exceeds the required specifications, We will be unable to accept the Item.
- If in the event that We deem that the Package You have chosen may compromise the safety of its contents, the Buyer, or of the Fulfillment Partners while in transit, We reserve the right to update, modify, or redo the packaging in order to avoid any damage or harm. This is in addition to other remedies we have in the Terms and the Related Policies. We will inform You should this be the case. Please note that any additional charges resulting from any changes in packaging will be for your sole account and may be deducted from Your Earnings subject of disbursal.